10 days after receipt

Products purchased can be returned under the Ordinance 130/2000, Chapter I, Article 4.b. They can be returned only in original packaging in the same condition they were received by the Buyer, within 10 days of receipt, without penalty and without giving any reason. After this time i cannot guarantee that the shop will accept the order for refund. I do not accept product return worn or showing physical changes (cracks, scratches, corrosion, discoloration, distortion, breakage, separation, shortening the ribbon necklace / pendant, engraving etc.) damaged packaging etc.

Terms of returns

Nataliavirlan.ro does not offer change of mind returns or exchange, but is happy to refund or replace faulty items.
If the items received are faulty you may return them in accordance with the following process:
– You must notify Natalia Virlan via email (contact@nataliavirlan.ro) within 3 days of accepting delivery in writing stating the reasons for your return. For your returns to be accepted you must provide proof of purchase.
– The goods must arrive in the same condition as they were sent. This includes the original packaging, tags being still intact, items not being worn or altered.
– After i receive the package, i will decide either i replace the faulty parts, exchange the product or refund the amount.

The return of products will be achieved at the expense of the client and using the same method as in the case of delivery of shipment.